Be satisfied or be reimbursed!

At Mériance, we have taken the decision to fully assume the quality of our products. If you do not like the product we will refund it end point. Thank you for reading our return policy below.

How do I return the products by mail?

You can return the products of your choice by mail to our warehouse. Please note that for reasons of security and logistics, the Mériance warehouse is not open to the public. Mériance Collagène only accepts returns sent by post. Returns made in person to the warehouse are rejected.

Place items you would like to return in their original box with a copy of the invoice or a printed page containing your name and your order number.

The buyer has a delay period of 14 (fourteen) working days, from the day of delivery of the order, to return the product ordered, without having to justify reasons or to pay penalties, except the costs of return that are his responsibility.

If a purchased product is defective within 15 days of receipt of your order, please contact us to validate the procedure. Even though most products are guaranteed for 14 days after purchase, some are for a longer period.

Return Address:
BAS-Meriance Collagen
555 route 78 E
Swanton, Vermont
USA 05488

Put the box in a post office near you. After receiving and processing your return, a refund will be issued on your credit card.